Policies

+ STUDIO POLICIES BOOKING WINDOWS
Classes and semi-personal sessions can be booked 1 month in advance, beginning the last week of each prior month. Private sessions can be booked for the duration of the membership in order to secure preferred time slots.

+ NEW SUPERPOWERS
All newbies must sign a waiver prior to entering their first class.

Due to high demand for prime time slots we have instituted a “No Show” policy for members who reserve a session and don’t show up/late cancel. If you sign up for a session and cannot make it, cancelling your reservation through MBO allows someone on the wait list to take your spot. If you are a “no-show”, one session credit will be processed automatically. No exceptions to be fair to our other members or our future.

+ AUTORENEWING MEMBERSHIP
Your Membership will renew automatically for the same duration and rate, unless you complete the Membership Termination Form over the phone or in person at least two weeks in advance of your renewal date.

+ AUTOPAY SCHEDULE
You will be billed biweekly, unless you have pre-paid your Membership. A charge of $25 will be made for any payment returned due to non-payment.

+ ROLLOVER CREDITS
With your SPS bi-weekly membership, you have been allotted a specified number of class and/or semi-private and/or private training or coaching classes/sessions to access biweekly. During the term of your agreement, a new allocation of credits are available for your use monthly, starting with your biweekly auto-payment and expiring 14 days later. Your unused credits will not carry over, so plan in advance, and use those credits before your membership expires.

+ CASH FREE STUDIO
Superpower Studios is a cash-free studio. We will gladly accept AmEx, MasterCard, Visa, or Debit Cards as payment for services or products.

+ CREDIT OR DEBIT CARD DECLINED?
Even if your card on file is working elsewhere, banks can still decline your payment for a variety of reasons:

A billing error caused by your bank;
A change in your billing address;
Lack of funds or holds on folds in your account; and/or
Your credit card has expired
In these situations, don’t worry! We’ll try to process your recurring payment again in 1-2 business days.

If you receive a notification that we were unable to process payment, please update your billing information to keep your account active. It will only take 1 minute and it will allow you to keep using Superpower at its full potential!

Card should be working? We recommend reaching out to your bank to confirm all details are correct and Superpower is a safe vendor and should be approved for all future transactions.

In the meantime, we kindly ask you log into your MBO Superpower account and update your Credit Card details to keep your subscription active. Don’t worry: all data (contacts, list, campaigns and scheduled automations) are still in safe place!

If you need our help straightening it out, please email [email protected]

Please note that Superpower cannot “force” through a payment when this occurs, as your card provider is declining the transaction, although we can try again manually for you.

+ NEED TO FREEZE?
We make freezing (or suspending) your membership painless. After filling out the Membership Freeze Form, please allow two business days for us to process your request. Your billing will be suspended for the duration of the freeze. The billing will automatically resume once the freeze period has ended. Any suspended payments will be added onto the initial term of your agreement, extending the Membership term by the length of the freeze. Here are the details for your membership type:

1-Year Memberships: You may take advantage of one complementary freeze during the term of your agreement, up to 2 weeks in duration. Additional weeks will be $10 per week, paid in full at the start of your freeze period.

Medical freezes: Medical freezes are always complimentary if you provide two notes from your doctor detailing the medical necessity of the freeze (aka, one to freeze and one to unfreeze plus any contraindications as you resume your program). You may also elect to use one of your complimentary freezes (see above), which don’t require a doctor’s note.

+ PRICING & MEMBERSHIP OPTIONS
We reserve the right to change pricing and availability of pricing options at any time, for any reason. SPS may change membership terms and rates under this agreement by posting notice of such change at least 30 days in advance of such change. If an Autopay contract is affected, you will be provided with advance notice and the option to leave the contract without impact, at no penalty.

+ REFUNDS
All memberships, class packages, and retail sales are non-transferable and non-refundable. If you are an Autopay contract and wish to terminate your membership, we are sorry to see you go! Please contact us at [email protected] a minimum of 14 days in advance of your desired end date and we will help you tie up loose ends such as returning rental equipment and/or settling up termination fees.

+ IF YOU DECIDE TO END YOUR MEMBERSHIP EARLY…
Though we’d be sad to see you go, we’re committed to making the process as painless as possible. After completing the Membership Termination Form with a member of the SPS staff, please allow two business days for us to process your request.

Terminating at the End of Your Current Agreement: Your contract is set to automatically auto-renew at the end of your 12-Week or 1-year term so that you will have continual access to your classes and/or semi-private and/or private sessions. If you do not wish for your agreement to auto-renew, you must fill out a termination request no later than two weeks prior to the first auto-payment of what would have been your next term.

Terminating a Membership Early: Early termination of a 1-year contract is a flat fee of $250, except for the “no-fee” reasons listed below. Superpowers on a 12-week agreements may not terminate early, except for the “no-fee” reasons listed below. The termination will apply to future payments only.

“No Fee” Terminations: If you have a medical issue that prevents you from utilizing your membership, you may be allowed to terminate without penalty by providing a note from your doctor detailing the medical necessity of the termination.

+ EARLY CANCELLATIONS
You have up to 12 hours prior to the start of class or session to cancel your reservation. No phone cancellations will be accepted. The only way to cancel your reservation is online. Once a spot is cancelled within the allowed timeframe, the credit will be returned to your profile to be used at a future date.

+ LATE CANCELLATION POLICY
If you late cancel a class or session within 12 hours of a session’s start time a credit will be processed automatically.

If there are no credits left in the account, your card on file will be charged for the late cancelled session. If you must late cancel a session or class within 12 hours of a class’ start time, a credit will be processed automatically.

If there are no credits left in the account, your card on file will be charged for the late cancelled class.

Due to high demand for prime time slots we have instituted a “No Show” policy for members who reserve a session and don’t show up/late cancel.

If you sign up for a session and cannot make it, cancelling your reservation through MBO allows someone on the wait list to take your spot.

If you are a “no-show”, one session credit will be processed automatically. No exceptions to be fair to our other members or our future

+ LATE ARRIVALS
If you have not signed in 5 minutes after class starts, your spot may be given to someone on the wait list and you will forfeit your spot. As it is disruptive to have people entering and leaving the studio (virtual or in-person) during the class, and unsafe to you as the participant, late arrivals and early departures will not be permitted.

+ MINIMUM AGE
18 years old.

+ GOOD TO KNOW
SPS can cancel your agreement at any time and will pay you for unused future services. Without limiting SPS”‘ ability to terminate this membership for cause, SPS may terminate your membership for any reason at the end of any given billing cycle. If SPS elects to so terminate, SPS will refund a pro rata portion of any dues applicable to future billing cycles(s).

Visuals. Any pictures, audio, or visual recordings taken of you at the Studio, in SPS hosted virtual classes and events or at other official SPS events may be used for publication, promotion, articles, shows, and advertisement without additional consent and without compensation.

Your membership belongs to you and you can’t give it to anyone else. It is expressly understood and agreed that this agreement is not assignable or transferable by a member and no rights or privileges granted by this Membership can be transferred or assigned by a member.

+ YOU AGREE TO BE COOL
You agree to keep and obey all rules and regulations now in force or in the future prescribed by SPS, for the use of SPS training facilities, premises, and equipment therein, and SPS reserves the right to revoke this membership for cause if you fail to keep and obey any such rules and regulations, or for reasons of nuisance, disturbance of other members or staff, moral turpitude or fraud. Without limiting your obligation to obey the rules and regulations of SPS presently in force or in the future prescribed, you agree to obey the policies and procedures as described in the Superpower Handbook as found on the “Members Handbook” page of the SPS website.