Medical Freeze Policy

If your doctor advises against any form of exercise, please ask their office to provide a doctor’s note in PDF format (with their contact information) outlining the dates during which all exercise is contraindicated. This documentation will allow us to freeze your membership (including auto-pay and resulting credits) for the specified period.

How to Request a Medical Freeze:
  1. Complete the freeze request form below.
  2. Upload the PDF of your doctor’s note.
  3. Click “Get Started.”
Important: Email [email protected] to confirm we received it and can process your freeze promptly.

How to Un-Freeze Your Membership:
Once you’re cleared to resume regular or modified exercise, please email [email protected] with a copy of your doctor’s note, including any relevant exercise restrictions or conditions.

Complimentary Freeze: Freezes of up to 3 consecutive months are complimentary. This period is designed to accommodate members with significant medical issues, including pre/postnatal recovery. Your membership and time slot will be held during this 3-month period.

Extended Medical Freeze Options:
  • Option 1: Extended Freeze with Time Slot Hold: If the freeze extends beyond 3 months, a monthly fee of 25% of your regular membership dues will apply. This fee guarantees your preferred time slot is held for you upon your return. Proration: If you need a freeze for a partial month (e.g., 4.5 months), the fee will be prorated accordingly.
  • Option 2: Terminate Your Membership:

    • 30-Day Notice: Submit a 30-day notice here if you wish to cancel your membership.
    • Use Remaining Credits: Any unused upcoming and rollover credits must be used by your last day; they will expire afterward. No refunds, extensions, transfers, or exchanges or resale. No exceptions.
    • Final Autopays: Up to two bi-weekly autopays will be charged during the final 30 days.
    • Returning Members:
      • If you choose to return after cancellation, you will need to have trained consistently (averaging at least four times per month) within the past year to opt out of OnRamp.
      • If it’s been over a year since your last session, you’ll need to complete OnRamp to smoothly transition back into our programs.
      • We also want to ensure that Superpower Studios remains a good fit for both you and our community; if our goals and values do not align, we may need to reconsider your return.
      • Please note that future availability of time slots cannot be guaranteed, as we operate on a first-come, first-served basis.
      • Rates for returning members will align with those for new members, and all policies will be consistent with current standards.